Answers to your Questions

PRODUCT INFORMATION

What is the difference between regular and colour coded dates?

All our date boxes/jars use a selection of coloured envelopes. The only difference is the colour coded ones determine the type of dates that are inside – so if you know you want to stay in that week (it’s nowhere near payday/no babysitters/busy weekend) choose blue. Want a night out? choose yellow etc. The regular set is more of a lucky dip where any colour could contain any type of date.

I’ve lost the key for the Categorised dates, what do the colour of envelopes mean?

The categorised dates come in 4 colours of envelopes:

  • Blue – Staying home
  • Yellow – Going out
  • Orange – A surprise
  • Green – A day out

2024 update – the two versions have been changed, there is now just the colour coded set of cards being sent out.

Are the cards suitable for same sex couples?

There is no mention of gender on the cards so they can be used by everyone.

If a decision needs to be made the person opening the envelope will be asked to flip a coin and choose heads or tails.

How are the orders put together?

All the orders are packed by us in our studio, we take great pride in our work and only send out items we would be happy to receive ourselves. Occasionally we might make a mistake – we’re only human after all – things can get damaged in transit too. If there are any issues with your order when you receive don’t hesitate to get in touch.

The envelopes are sealed by hand in most products, we won’t be able to tell you which card is in which envelope as they are done in batches, if you would like to know the contents of the envelopes to plan surprises around the cards then please let us know and we can send the cards and envelopes separately for you to fill.

The date cards and birthday sets are printed and sealed, these are collated by hand, the cards are numbered so please let us know if you have any duplicates.

What is on the cards?

We obviously can’t reveal ALL our of secrets! There is some cross over between the different products with some of the most popular ideas appearing in all of the sets.

The activities are a range of things to do at home, nights out and days out . Some you might have thought of yourself, or be things you do regularly, but how you interpret the card is up to you. All of the envelopes are sealed so you get a surprise each time, if you don’t like what the card says you don’t have to do it, it’s about having fun, but it is also good to try things so don’t just dismiss it.

We haven’t suggested anything dangerous, illegal or scary – there are blank cards in some sets so if you want to swim with sharks or jump out of an aeroplane you can add these yourself.

I don’t have time to do all these things

We know you are busy; a lot of the cards can be done at home in an evening or can fit in with your lifestyle. You also don’t have to open one every week, make it work for you, if just takes a bit of effort.

There’s a lot of paper being wasted!

All of the paper can be recycled and where possible we use sustainable products. We recycle all of our waste and use any excess packing material to protect our glass jars when posting.

Our boxes are produced using greyboard which is made from a mix of recycled and waste paper and is 100% Recyclable.

Where possible we source from FSC certified suppliers, which make up the vast majority of our suppliers.

SHIPPING INFORMATION

What shipping methods are available?

We use Royal Mail to send our orders. International orders will be send with Royal Mail then passed on to their courier partners in the destination country, details will be available through the tracking link sent in the dispatch email.

Standard UK postage and free shipping orders are sent using Tracked 24, which is the equivalent of 1st Class mail.

Express orders are sent with Royal Mail using their next day by 1pm service.

All services come with tracking which is made available to you by email once your order is dispatched.

How long will my order take to arrive?

We use next day services where possible, if you order is placed before 1pm it should leave us the same day (occasionally during busy periods it might be the following working day).

You will get an email when your order is dispatched. If you need it by a specific date please get in touch – we’ll always help where we can.

We can’t guarantee to follow specific instructions left for delivery (ie leave in the porch/ring this number when you arrive) as this is down to the individual postal service.

For international orders timescales will vary depending on your country due to distance and differences in customs processes.

For EU and US orders we estimate 5-7 working days, for Australia around 10-12 working days, but it can take longer.

What shipping methods are available?

We use Royal Mail to send our orders. International orders will be send with Royal Mail then passed on to their courier partners in the destination country, details will be available through the tracking link sent in the dispatch email.

Where do you ship to?

Once your order is placed you will have received an email confirming your order and asking you to check the details. If you let us know of any address issues then we can update this. If your order has already been sent then we can’t do anything to change the delivery information, should the box be returned we will ask you to pay for the postage to send this out again to the correct address.

Our website doesn’t autofill addresses so please check your details are complete at time of ordering, we don’t manually change any addresses they are pulled straight through to Royal Mail and printed as supplied.

I ordered special delivery, the email I have states £750?

Don’t worry! If you get an email when the order is dispatched which states ‘Special Delivery Guaranteed by 1pm – £750’ the £750 is Royal Mail’s maximum insurance if this gets lost – it is not the cost to send your parcel.

You won’t be charged any extra.

Any unanswered questions? Contact Us